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Delivery Terms

For on-line orders, please allow 1-2 working days for despatch plus the delivery method you have chosen.
The turnaround time applies to Express/Next Day delivery options aswell.
We thank you for your continued patience and understanding during the busy period. 

Turnaround times are now 1-2 working days from order placement to despatching of orders.
The turnaround time applies to Express/Next Day delivery options aswell.
We advise customers to place orders earlier than normal as most delivery companies have relaxed
their delivery timescales and are taking longer to deliver parcels.
The above guidance supersedes all other terms provided below.

Applies to standard 'Royal Mail' delivery. Goods value must be 50 GBP or above.
Only applies to UK Mainland Deliveries. (Offer available for limited time only!)

No matter which shipping method you opt for, delivery timescales are from date of shipment from us and not date of order placement.

Please Note:
Although we try and despatch goods within 1-2 working day(s), it may not be possible to do so on all occasions.
Back to School Turnaround times are now 2-3 working days from order placement to despatching orders
This includes Express/Next Day delivery options.
For this reason, when opting for Next Day Delivery, please note that we might need 3 working days from your order date to despatch of goods. In order to avoid disappointment, please contact our Sales Line number or e-mail us and we will be able to guide you on your expected delivery date. Couriers and Royal Mail do not classify Saturday or Bank Holidays as working days. Deliveries will normally take place between Monday to Friday. So parcels despatched on Friday are expected to arrive on Monday (provided it is not a Bank Holiday, whereby they would arrive the following working day). 
Daily Order Cut-Offs (Mon-Friday): For ease of reference, daily order cut-offs apply at 12pm (July-September) and 2pm (all other months) each working day. The above handling times apply from the cut-off points on your orders. Weekends and Bank Holidays are not considered working days.

We may in certain circumstances (see below) use DPD/Parcelforce Couriers to deliver packages i.e. where weight is an issue. If you only want Royal Mail to deliver your packages please e-mail us ([email protected]) with your order number stating this. Where the customer has opted for Courier delivery, we may need to confirm with customers before despatch, as it is a signed for delivery.

We offer 2 main delivery options:

The most cost effective delivery method is Royal Mail. Please note that a signature is not required to confirm receipt. However most parcels are now tracked at some point through the Royal Mail system. Royal Mail state that they "aim to deliver 1st Class & Tracked parcels on a 1-3 day basis'' and 2nd Class on a ''2-5 day basis'' but do not guarantee these delivery times.
If you select this delivery method and miss your required delivery date, we will not be held liable.

Standard Delivery charges start from £2.50 per order, depending on weight and size of parcel (see below).
Delivery times are not guaranteed with no claim for loss until after 14 working days from posting.
Delivery days are Monday to Saturday.
Typically allow 1 to 5 working days for delivery.
You will need to collect parcel from local Post Office if you miss delivery.
Parcels will be returned to us if not collected from Post Office within 5 working days of an attempted delivery.
On-line tracking available from Royal Mail website.
100% UK coverage.
Standard Delivery Price: (i) £2.50 - upto 250g (ii) £2.99 upto 500g, (ii) £3.49 upto 750g, (iii) £3.99 upto 1000g, (iv) £4.49 upto 1250g, (v) £4.99 upto 1500g, (vi) from 1500g we may use DPD couriers.

Royal Mail Special Delivery gives the comfort and security that your order, once dispatched will be received the next working day (Monday to Friday) before 13.00 hours.
*(COVID19: delivery before 16.00 hours)

• £7.99 per order (upto weight of 100 grams).
• £8.99 per order (between a weight of 100 grams to 500 grams).
• £9.99 per order (between a weight of 500 grams to 1KG).
• £11.99 per order (between a weight of 1KG to 2KG).
• £27.99 per order (between a weight of 2KG to 5KG).
• £29.99 per order (between a weight of 5KG to 10KG).
Money Back Guarantee for late delivery.
Maximum 10KG in weight (>2KG we may use DPD Couriers).
Next working day delivery guarantee (before 13.00/16.00*), from despatch date.
Saturday deliveries to Residential Addresses are possible, but not guaranteed under standard Special Delivery terms. 
Will need to collect from Post Office if no-one in at delivery time.
Item will be returned to us if not collected from Post Office within 7 days.
On-line tracking available from Royal Mail website.
Maximum £500.00 Insurance for loss or damage.
100% UK coverage (some remote areas - 2 days guarantee).

The following conditions apply to the above options:

A. Delivery Service Upgrades
Should the weight of any UK Tracked or UK Special Delivery consignment be in excess of 1KG in weight, we reserve the right to use a National Courier.

B. Loss, Delay & Damaged Goods are responsible for shipping your order and making any claim for loss, damage or delay on your behalf. All parcels are checked prior to despatch to ensure correct and timely delivery.
If your parcel has not been delivered within the period stated in our delivery information above, you should first contact your local delivery office to see if they are holding it.
If your parcel has still not arrived or been returned to us within 14 working days of dispatch (28 working days for international orders), we can either redespatch the item(s) or issue a refund to the full value of your order. We must receive notification from you in writing within 14 days of your order date that your parcel has not arrived. 

C. Required Date
We invite you to place a "Required By" date at checkout and we will make every reasonable effort to accommodate this requirement. However, we advise that we will not be bound by this date. Should an order be shipped and arrive after your Required By date with no previous notification of Cancellation, our Returns Policy will apply.

D. Re-Delivery Costs will charge customers for re-sending parcels sent back to us due to failed deliveries (where attempt(s) have been made to deliver your parcel). This will normally reflect the cost of sending the parcel (minimum £2.50).

All delivery charges above relate to UK Mainland or GB&NI (including BFPO's) where Royal Mail is used). DPD Couriers normally have a surcharge for deliveries to Scottish Highlands, Scottish Isles, N.Ireland, Channel Islands and all routes over sea within UK, which will be borne by the customer if this delivery method is selected. Please e-mail us for all other destination rates.

Where delivery is made outside UK, any delay caused by Customs will invalidate delivery timescales by carriers. We will not be held responsible for such delays. Custom payments due, if any, will be borne by the customer.